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Terms & Conditions

Terms and Conditions

By accessing or using Spanish Lottery's platform, you agree to be bound by the following Terms and Conditions.

1. Acceptance of the Terms

These Terms and Conditions govern your access and use of our online platform ("Platform"). By creating an account, registering for a game, or participating in any way on the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2. Eligibility Requirements

You must meet the following eligibility requirements to register and play games on our Platform:

  • Be at least 18 years old (or the age of majority in your jurisdiction)
  • Not be prohibited from using gaming services
  • Provide valid proof of identity and address

3. Minimum Age Requirement

All users must be at least 18 years old (or the age of majority in their jurisdiction) to access our Platform.

4. Geographic Restrictions

Access to Spanish Lottery's platform is restricted to certain countries, as set out below:

  • Canada: Ontario, British Columbia, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island
  • Spain

Please note that we may restrict or deny service to users from other jurisdictions.

5. Account Registration Rules

To register an account on our Platform, you must provide the following information and agree to our Terms:

  • Valid email address
  • Unique username and password (see "Account Security Responsibilities")
  • Proof of identity and address

6. One-Account-Per-User Policy

Each user is permitted one registered account only. You are not allowed to create or use multiple accounts.

7. Identity Verification and KYC

We reserve the right to require you to verify your identity and/or provide additional documentation in accordance with our Know Your Customer ("KYC") procedures.

8. Account Accuracy Obligations

You must ensure that all information provided on your account is accurate, up-to-date, and complete. You agree to notify us of any changes to this information as soon as possible.

9. Account Security Responsibilities

It is your responsibility to maintain the security and confidentiality of:

  • Your login credentials
  • Your username and password

You must not share these with anyone or use them in connection with any unauthorized access or activity on our Platform.

10. Restricted Behaviour and Prohibited Activities

The following activities are prohibited on Spanish Lottery's platform:

  • Sharing or transferring account details to others
  • Creating multiple accounts for the same user
  • Using scripts, bots, or other automated software to play games
  • Engaging in any form of money laundering or terrorist financing

11. Multi-Accounting and Fraud Prevention

We reserve the right to investigate and prevent suspected multi-accounting or fraudulent activity.

12. Bonus and Promotion Rules

All bonuses and promotions on our platform are subject to specific terms and conditions, which can be found within each promotional offer.

13. Wagering and Gameplay Conditions

The rules for individual games are set out in the relevant Game Rules page.

14. Responsible Gambling Expectations

We expect all users to gamble responsibly:

  • Set a budget before playing
  • Do not play when intoxicated or under excessive stress
  • Take regular breaks from gaming

If you suspect that your use of our platform is becoming problematic, please contact us for support and guidance.

15. Self-Exclusion and Account Restrictions

You have the right to self-exclude from participating on our Platform for a specified period. Please note that this will result in:

  • Temporary suspension or closure of your account
  • Permanent restriction from accessing Spanish Lottery's platform

Self-exclusion is subject to our review procedures (see "Processing and Review Procedures").

16. Game Fairness and RNG Systems

We guarantee the integrity of all games on our Platform, including:

  • Random Number Generation ("RNG") systems for slot machines and other random outcome-based games
  • Proven fairness testing protocols

17. Technical Interruptions or Voided Gameplay

In cases of technical failure or interruptions to gameplay (e.g., server downtime), we reserve the right to void all wagers or transactions, without liability.

18. Suspension or Closure of Accounts

We may suspend or close your account in accordance with these Terms and Conditions if you breach any rule or requirement set out herein.

19. Intellectual Property and Platform Ownership

All content on our Platform is owned by Spanish Lottery, including trademarks, logos, copyrights, software code, and other intellectual property rights.

20. Limitation of Liability

In no event shall we be liable for:

  • Any direct or indirect loss or damage arising from the use of our Platform
  • Failure to perform any service or function due to technical failures

Our liability is limited as set out in this agreement.

21. Modification of Terms

We reserve the right, at our discretion, to modify these Terms and Conditions at any time without prior notice. Please refer to our website for updates on changes to this document.

22. Contact or Support Guidance

If you require assistance with registration, account management, gameplay rules, bonus claims, or other matters, please contact us through the following channels:

  • Email
  • Phone

23. Applicable Licensing and Regulatory Oversight

Our Platform is regulated by the Kahnawake Gaming Commission (KGC) and subject to their regulatory framework.

By accessing or using our platform, you acknowledge that these Terms and Conditions govern your use of Spanish Lottery's services.