Contact Us
At Spanish Lottery, we're committed to providing you with the best possible support experience. We've put together a comprehensive guide to help you navigate our contact options and get the assistance you need.
Our customer support team is available 24/7 to assist you with any questions or concerns you may have. You can reach us via phone, email, live chat, or by visiting one of our offices in person (please note that office visits are not recommended for general inquiries).
We strive to respond to all messages within a timely manner, and we're committed to resolving your issue as quickly as possible.
Our live chat support is available on weekdays from 9:00 AM EST to 5:00 PM EST. You can initiate a live chat by clicking the "Chat with us" button at the bottom right corner of our website.
Please note that we may not be able to respond immediately, but we'll do our best to get back to you within an hour during business hours.
You can contact our support team via email by filling out the form on our page. Please include as much detail as possible about your issue or question so that we can better assist you.
We strive to respond to all emails within 24-48 hours, but please note that response times may vary depending on the complexity of your request and our workload.
Our help centre is a comprehensive resource for troubleshooting common issues and learning more about our products and services. You'll find detailed guides, FAQs, and tutorials to help you resolve most problems quickly.
If you're unable to find an answer to your question in our help centre, don't hesitate to reach out to us via email or live chat.
Our verification support team is available to assist with any questions about the verification process. You can contact them directly through our website by filling out a support ticket and selecting "Verification" as the issue category.
Please note that we're unable to provide any personal assistance or guidance on specific issues, so you may want to consult our help centre resources before reaching out for additional support.
If you or someone you know is struggling with problem gambling, please reach out to us directly through our website by filling out a support ticket and selecting "Responsible Gaming" as the issue category. We have dedicated experts who can provide confidential assistance and guidance.
Additionally, we recommend contacting one of our partner organizations for specialized help:
If you're experiencing technical difficulties or issues with our website or platform, please contact us via email or live chat. We'll do our best to troubleshoot the problem and resolve it as quickly as possible.
If you have a complaint or dispute about your experience at Spanish Lottery, we encourage you to reach out to us directly through our support channels so that we can work with you to resolve any issues promptly.
We strive to handle all complaints fairly and efficiently. Please review for more information on how we'll address your concerns.
Please note that communication response times may vary depending on the complexity of your request, our workload, and other factors. We appreciate your patience in waiting for a response from us.
In most cases, you can expect to hear back from us within 24-48 hours during business hours. If there's an urgent issue or matter outside normal working hours, please contact one of our support numbers directly (we do not publish these online).
We offer multilingual assistance in multiple languages, including English and French.
Please note that our translation services may have limitations, so for the most accurate results, we recommend using a translation service such as Google Translate or asking a friend/ family member to translate on your behalf.
